Frequently Asked Questions

Online

• Browse the online store using the SHOP button in the top menu
• Add desired products to your cart
• Click 'Checkout', check your cart contents and add your delivery details
• Choose your delivery method/destination (free if order over R950)
• Proceed to checkout (don't forget to enter Promo code if you have one) and choose payment method 
• Once your payment has cleared you will be notified via email, then leave the hard work to us.  We will keep you posted on your delivery every step of the way. 

Email

• If you prefer to email us your order, no problem! Just email it to us on hello@drinknil.co.za 

Yes, we require you to spend at least R100 in our online store please.  If you check out with a basket less than R100 we will contact you to either top it up or cancel the order.

We deliver nationwide within South Africa.

If you are outside of South Africa please contact us for a customised shipping quote.   

Delivery turn around times are as important to us and they are to you and we will endeavour to get your order to you as quickly as is humanly possible.  It all depends on where you are located, and what products you have ordered. We do not hold high volumes of stock so may need to order in from our suppliers. 

But as a general rule, if we have the stock available at HQ:

• Cape Town area: 2-4 working days
• Other main centres: 3-6 working days
• Outlying areas: 4-7 working days

If we need to order your stock in from the supplier:

• Cape Town area: 3-6 working days
• Other main centres: 5-7 working days
• Outlying areas: 6-8 working days

If you spend R950 or more, your courier delivery is FREE

Otherwise courier within all Provinces: R95 per order*

Alternatively you can collect for free from our offices at 33 Bright St, Somerset West - however this is by appointment only please. 

*We reserve the right to add a delivery surcharge for delivery to very remote areas and farms.

Yes, you may collect for free from our offices at 33 Bright St, Somerset West.  HOWEVER this is by appointment only as we cannot guarantee someone will be there all the time.

We accept the following instant online payment methods (via Payfast):

• Visa

• Mastercard

• Instant EFT

• Zapper 

• Masterpass (including Snapscan: SnapScan and Masterpass have an agreement, which allows customers to scan the same QR code with either app on their smartphone to make payment.)

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OR, you can pay via Direct Bank Transfer (EFT):

Bank: FNB

Account #: 62867203334

Branch: 250655

Account name: CVS Communications Pty Ltd

Yes, you just need to select 'Payfast' as your payment option, then 'Masterpass' and you will be able to 'snap' the Masterpass QR code.

SnapScan and Masterpass have an interoperability agreement, which allows customers to scan the same QR code with either app on their smartphone to make payment.

If your parcel is very wet or damaged upon arrival, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us.

 Please contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and email them to us immediately so that we can arrange a replacement for you.  

Similarly if you find we have delivered the incorrect products (silly us!), please send us a photo and we will arrange an exchange as fast as possible.

We hold limited stocks of most drinks at HQ.  If we don't have stock it will be marked as such on the product page with an option to PRE-ORDER and the approx lead time it will take to get to us from the supplier.

There are times when an item is also temporarily out of stock with our supplier and not expected to come back into stock for some time. 

We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Unfortunately, no we can’t. We need your order to arrive in perfect, unbroken condition with plenty of protective packaging which naturally does not allow for any pretty gift wrapping. 

Do contact us though if it's for a really special occasion and we will see what we can do to add a gift message and make the delivery extra special!  You can leave a message in the 'Additional notes' field at checkout.  

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

This Privacy Policy describes in full how www.drinknil.co.za collects, uses, and discloses your Personal Information. Drink Nil complies with the Protection of Personal Information Act of 2013 (often called the POPI Act or POPIA)